Frequently Asked Questions (and Answers)
Our HelpRx prescription discounts and coupons are free, 100% legitimate, pre-activated and work at most all of the pharmacies near you. We are backed by large pharmacy benefits providers whose mission is to improve health and wellness across America. Get answers to some of the most frequently asked questions we receive below. Browse our FAQs by category or simply scroll through the page to review all of our answers. Also, if you have a question that isn't answered below, please use our new “Ask Your Own Question” form below.
Browse by Category
- About Us and Our Discounts
- Insurance Questions
- How to use Our Discounts
- Where to use Our Discounts
- Ask Your Own Question
Top Frequently Asked Questions
- 1. What is HelpRx.info?
- 2. How can our discounts help?
- 3. How does HelpRx.info work / How do I get a discount?
- 4. How does HelpRx.info make money?
- 5. Where do these discounts come from?
- 6. What type of discounts can I expect?
- 7. Do Help Rx coupons work at my pharmacy?
- 8. What if my pharmacist does not know what to do with the card or coupon?
About Us and Our Discounts
1. What is HelpRx.info?
HelpRx.info is a pharmacy discount program courtesy of Healthcare Alliance. Pre-activated, FREE and ready to use immediately, these coupons can help you save up to 75% on all of your prescription medications. With discounts on virtually every medication sold at every pharmacy nationwide, our drug coupons and the NPSN card save families an average of $300. There are absolutely NO FEES to use these discounts and you will never be charged for them. Also, HelpRx coupons and discounts are widely accepted and work at your pharmacy or a pharmacy near you.Back to top
2. Who is Healthcare Alliance?
Healthcare Alliance is dedicated to improving the health and wellness of people across America by increasing access to affordable prescription medications. As a leader in pharmacy discount coverage, Healthcare Alliance’s mission is to provide relief from the already high and continually rising costs of prescription medications for every American in need.Back to top
3. How can our discounts help?
The percentages of people who are uninsured and underinsured in the U.S. are currently at a record high. With millions of people lacking coverage to purchase prescription medications, many are forced to pay out-of-network prices. Our drug coupons provide users with savings of up to 75%, providing them with relief from the already high and continually rising costs of prescription medications. While our program helps the uninsured and underinsured, no policy can cover every medication all the time. However, our coupons and the NPSN card do, so even those with comprehensive insurance plans can benefit from using the NPSN Card.Back to top
4. Is HelpRx legitimate/ Is HelpRx a scam?
Our pharmacy discount card is not a scam. With millions of cardholders, our program uses its buying power to negotiate bulk discount prices on prescription medications. Also, because the pharmacy discount card is not insurance, it’s free. You will never be charged to use your card at any time. If you’re having trouble filling a prescription using your card, or if your pharmacist refuses to accept the card, please call us immediately. One of our customer support representatives will speak with you or your pharmacist and resolve the problem as quickly as possible.Back to top
5. Where do these discounts come from?
We’re aligned with a leading pharmacy benefit manager, Catamaran, which has negotiated discounted rates on medications. Because our discount program is not insurance, it’s FREE. People who use our coupons save on average nearly 50% off the retail price. Claims are adjudicated through Catamaran.Back to top
6. What type of discounts can I expect?
Discounts vary based on the type of prescription. Discounts can range up to 75% off the retail price, but the average discount is nearly 50%.Back to top
7. What if the discount I receive is different than what I expected?
This may happen, since drug prices differ by drug store and location. To avoid surprises, please ask your pharmacist for the exact discount that you will receive before you purchase a prescription.Back to top
8. Do I need to register or pay for this service?
No, this is FREE program believe it or not, there's no catch. There are no hidden fees, so you’ll never be charged ever. There are no restrictions for pre-existing conditions and you do not need to fill out any paperwork. It is available to all U.S. residents and is only available for use at pharmacies in the U.S.Back to top
9. Is there a discount on my prescription?
We provide discounts of up to 75% on nearly every FDA-approved prescription medication at virtually every pharmacy. However, discounts for each medication will vary by pharmacy and location. Please bring your pharmacy discount card to the pharmacist and ask for a price check, and he or she will find your discount.Back to top
10. Is this affiliated with Obamacare, the government, etc.?
We are not, nor are we related to any government program, agency, or Obamacare. Our company is privately owned. We’re aligned with leading pharmacy benefit manager, Catamaran, which has negotiated discounted rates on medications. Claims are processed through the Catamaran system.Back to top
11. How will my personal information be shared with third parties?
12. How does HelpRx.info make money?
We’re aligned with a leading pharmacy benefit manager, Catamaran, which has negotiated discounted rates on medications. Claims are adjudicated through Catamaran. In return, we receive a small bounty from the pharmaceutical companies each time our pharmacy discount card is used. Our discounts are always free for our cardholders. We don't get paid unless you save! People who use our program save on average nearly 50% off the retail price.Back to top
How To Use Our Discounts
13. How does HelpRx.info work / How do I get a discount?
Bring your coupon or NPSN card along with your prescription to the pharmacy and present it when you pay for your prescriptions. If your pharmacist isn't familiar with our prescription medication discount program, please have him or her call 1-877-839-5689Back to top
14. What if my pharmacist does not know what to do with the card or coupon?
If your pharmacist isn't familiar with our prescription drug discounts, please have him or her call 1-877-839-5689. Every print-out and card has this customer service number on it. Our pharmacist helpline is open 24 hours a day, 7 days a week and will assist your pharmacist with the simple process of accepting HelpRx coupons and discounts.Back to top
15. What happens when I use my card or coupon?
When you bring your card or coupon to your local pharmacy, the pharmacist will input your information into the computer. Once the information has been stored by the pharmacist, each time you return to the pharmacy, you will be eligible to get a discount.Back to top
16. What if I don't have a printer?
If you don’t have a printer, you have the option to send a coupon to your e-mail or mobile phone. You can also send a pharmacy discount card to your e-mail, or you can write down the Member ID, GRP, BIN, and PCN information from your temporary card and take them to your pharmacist for the same exact savings. Additionally, when you fill out this request form we will send you a plastic card that you can take to the pharmacy to save on your prescriptions.Back to top
17. Can I share my card with others?
You may share your pharmacy discount card with any family member or friend who may benefit from our pharmacy discount program. Please note that no personal information is tied to this card. It’s always free, and it never expires. You may request additional cards through our website.Back to top
18. How can I get a card right now?
Request a free, plastic pharmacy discount card here. While you wait for your plastic card to arrive in the mail, please print or e-mail yourself a temporary card from our website. These cards are pre-activated and give the same discounts.Back to top
19. I requested my card a while ago. Why have I not received it yet?
Our plastic pharmacy discount cards can take a few weeks to arrive in the mail. If it has been less than a month since your card request, please continue to look for your discount card in the mail. In the meantime, please visit our website to receive a print or e-mail version of our card. These versions of our card are also pre-activated and provide the same discounts. If you have waited over a month for your pharmacy discount card, please contact us.Back to top
20. My pharmacy refused the card. What do I need to do to resolve this?
It sounds like there is some confusion at your local pharmacy. If your pharmacist isn't familiar with our prescription drug discounts, please have him or her call our toll-free number. This number is printed on all of our cards and temporary print-out versions. Our helpline is open 24 hours a day, 7 days a week and will assist your pharmacist with the simple process. If the problem persists, please let us know and someone on our end can resolve the issue.Back to top
21. I order my prescription medications online and get it delivered. Can I still use this card?
As long as the mail service or online pharmacy accepts insurance, they should also accept our pharmacy discount card. You will recognize that the numbers on the front of the discount match those on the front of an insurance card. Simply fill out your paperwork in the same fashion. Please note our program is not designed to add discounts to discounts you are already receiving from your current provider, and it is not designed to reduce your co-pay.Back to top
Where To Use Our Discounts
22. Do Help Rx coupons work at my pharmacy?
Yes, virtually every pharmacy accepts our discounts. Our discount card is honored at over 50,000 pharmacies nationwide, all the big chains and most independents. Use our “Locate Your Pharmacy” to see all of the nearby pharmacies that accept HelpRx.info coupons and discounts.Back to top
23. Is this insurance?
No, we are neither a Discount Medical Program nor are we a medical insurance company. Our program is not insurance. We are not designed to replace your medical insurance.Back to top
24. Can I use this discount with my current insurance?
If you have insurance, you should bring both your insurance and NPSN Card or coupon to your pharmacist and ask which gives you the better discount. Our program is not designed to add discounts to discounts you are already receiving from your current provider, nor is it designed to reduce your co-pay. Please keep in mind that many insurance programs do not cover drugs for which we provide discounts.Back to top
25. Does using this program count toward my insurance deductible?
For health insurance: If you have a deductible, the purchases you make using this program will almost certainly not count toward your deductible. Of course, we suggest you contact your insurance company to get the specifics, because not all insurance plans are the same.
If you have an HSA or HRA plan: If you have a deductible, and our discounts or card reduce the costs of your prescriptions, using our program will most likely count towards your deductible, but it will take you longer to reach your full deductible (if you reach it at all). Of course, we suggest you contact your HSA or HRA provider to get the specifics, because not all plans are the same.
Again, if you have health coverage of any kind, we suggest you contact your plan administrator to get the specifics, because not all plans are the same. Healthcare Alliance and the NPSN Card are not insurance.Back to top
26. Important note for Medicare users
Although this discount can be used as a Medicare Part D supplement by covering drugs once participants reach the "donut hole," drugs purchased with this discount program will not count toward your Medicare deductible and therefore will not allow you to exceed your deductible and get out of the "donut hole." We suggest you contact your plan administrator to get the specifics, because not all plans are the same.Back to top
27. I have unused medications, how should I dispose of them?
Most drugs can be thrown in the household trash, but consumers should take certain precautions before tossing them out, according to the Food and Drug Administration (FDA). A few drugs should be flushed down the toilet. And a growing number of community-based "take-back" programs offer another safe disposal alternative. For more information about disposing of your drugs, please visit the following FDA website: How to Dispose of Unused Medicines.Back to top
28. Are pet medications covered?
If you can fill your pet's prescription at a pharmacy, then we can provide a discount. Please keep in mind though, that discounts for each medication will vary by pharmacy and location. Please bring the prescription discount card or coupon to the pharmacist and he or she will find the discount in the pharmacy's computer system.Back to top
29. How did I get this card?
We send cards to millions upon millions of people living in America – every one we think can use them.Back to top
30. Does this specific prescription medication help cure my symptoms?
We apologize, but we do not supply that information on our end. Please speak with a health professional regarding this matter.Back to top
31. I would like to place an order for my prescription. How can I order it on this site?
We do not take prescription orders. Please visit your local pharmacy to handle this request.Back to top
32. I would like to order more cards for my company, clinic or organization. How do I order additional cards?
Contact us with your request and we can accommodate your order.Back to top
33. I am not from the United States. Can I use HelpRx.com coupons and discounts where I live?
Currently, the card is accepted in the United States and Puerto Rico, but please frequently check back with us for updates.Back to top
34. Prescription assistance programs: How can they help?
Prescription assistance programs can be very helpful to those that can't afford a medication and don't have health insurance. They can also be helpful to those with minimal prescription drug coverage. There are a variety of prescription assistance programs available, most of which are sponsored by pharmaceutical companies. A selection of patients have gotten their medications for free or heavily discounted. To qualify for most patient assistance programs, however, you must be a U.S. citizen, you must meet income requirements, and you must not have access to insurance coverage. To read more about the programs that are available to you, click here.Back to top
35. How do drug manufacturer rebates compare to your discounts?
Our discounts are instant and don't require the consumer to mail in any receipts or information to receive money back. The only thing a consumer has to do to receive a HelpRx discount is to present their coupon or discount card in the pharmacy when they buy a medication to get a reduced price. Pharmaceutical and drug manufacturer rebates are rarely available to individuals, only to large companies like pharmacies and insurance companies that buy medications in bulk. HelpRx passes this reduced price that companies ultimately obtain onto the consumer the moment they use our coupons or discount cards.Back to top