Frequently Asked Questions (and Answers)
Below are answers to many questions we receive. If you have a question that isn't answered below, please email us from our Contact Us page.
- What is HelpRx.info?
- Who is Healthcare Alliance?
- How can our discounts help?
- How do I get a discount?
- Where do these discounts come from?
- Is this insurance?
- What type of discounts can I expect?
- Can I get a discount at my pharmacy?
- What if my pharmacist does not know what to do with the card or coupon?
- What if the discount I receive is different than what I expected?
- Do I need to register or pay for this service?
- What happens when I use my card or coupon?
- Can I use this discount with my current insurance?
- What if I don't have a printer?
- Does using this program count toward my insurance deductible?
- I have unused medications, how should I dispose of them?
- Important note for Medicare users
1. What is HelpRx.info?
HelpRx.info is a pharmacy discount program courtesy of Healthcare Alliance. Pre-activated, FREE and ready to use immediately, these coupons can help you save up to 75% on all of your prescription medications. With discounts on virtually every medication sold at every pharmacy nationwide, our drug coupons and the RxRelief Card save families an average of $500. There are absolutely NO FEES to use these discounts and you will never be charged for them.
2. Who is Healthcare Alliance?
Healthcare Alliance is dedicated to improving the health and wellness of people across America by increasing access to affordable prescription medications. As a leader in pharmacy discount coverage, Healthcare Alliance’s mission is to provide relief from the already high and continually rising costs of prescription medications for every American in need.
3. How can our discounts help?
The percentages of people who are uninsured and underinsured in the U.S. are currently at a record high. With millions of people lacking coverage to purchase prescription medications, many are forced to pay out-of-network prices. Our drug coupons provide users with savings of up to 75%, providing them with relief from the already high and continually rising costs of prescription medications. While our program helps the uninsured and underinsured, no policy can cover every medication all the time. However, our coupons and the RxRelief Card do, so even those with comprehensive insurance plans can benefit from the RxRelief Card.
4. How do I get a discount?
Bring your coupon or RxRelief Card along with your prescription to the pharmacy and present it when you pay for your prescriptions. If your pharmacist isn't familiar with our prescription medication discount program, please have him or her call 1-877-839-5689.
5. Where do these discounts come from?
We’re aligned with a leading pharmacy benefit manager, Catamaran Rx, which has negotiated discounted rates on medications. Because our discount program is not insurance, it’s FREE. People who use our coupons save on average nearly 50% off the retail price. Claims are adjudicated through Catamaran Rx.
6. Is this insurance?
No, we are neither a Discount Medical Program nor are we a medical insurance company. Our program is not insurance. We are not designed to replace your medical insurance.
7. What type of discounts can I expect?
Discounts vary based on the type of prescription. Discounts can range up to 75% off the retail price, but the average discount is nearly 50%.
8. Can I get a discount at my pharmacy?
Yes, virtually every pharmacy accepts our discounts.
9. What if my pharmacist does not know what to do with the card or coupon?
If your pharmacist isn't familiar with our prescription drug discounts, please have him or her call 1-877-839-5689. Every print-out and card has this customer service number on it. Our pharmacist helpline is open 24 hours a day, 7 days a week and will assist your pharmacist with the simple process.
10. What if the discount I receive is different than what I expected?
This may happen, since drug prices differ by drug store and location. To avoid surprises, please ask your pharmacist for the exact discount that you will receive before you purchase a prescription.
11. Do I need to register or pay for this service?
No, this is FREE program. There are no restrictions for pre-existing conditions and you do not need to fill out any paperwork. It is available to all U.S. residents and is only available for use at pharmacies in the U.S.
12. What happens when I use my card or coupon?
When you bring your card or coupon to your local pharmacy, the pharmacist will input your information into the computer. Once the information has been stored by the pharmacist, each time you return to the pharmacy, you will be eligible to get a discount.
13. Can I use this discount with my current insurance?
If you have insurance, you should bring both your insurance and RxRelief Card or coupon to your pharmacist and ask which gives you the better discount. Our program is not designed to add discounts to discounts you are already receiving from your current provider, nor is it designed to reduce your co-pay. Please keep in mind that many insurance programs do not cover drugs for which we provide discounts.
14. What if I don't have a printer?
If you don’t have a printer, you have the option to send a coupon to your e-mail or mobile phone. You can also send a pharmacy discount card to your e-mail, or you can write down the Member ID, GRP, BIN, and PCN information from your temporary card and take them to your pharmacist for the same exact savings. Additionally, when you fill out this request form we will send you a plastic card that you can take to the pharmacy to save on your prescriptions.
15. Does using this program count toward my insurance deductible?
For health insurance: If you have a deductible, the purchases you make using this program will almost certainly not count toward your deductible. Of course, we suggest you contact your insurance company to get the specifics, because not all insurance plans are the same.
If you have an HSA or HRA plan: If you have a deductible, and our discounts or card reduce the costs of your prescriptions, using our program will most likely count towards your deductible, but it will take you longer to reach your full deductible (if you reach it at all). Of course, we suggest you contact your HSA or HRA provider to get the specifics, because not all plans are the same.
Again, if you have health coverage of any kind, we suggest you contact your plan administrator to get the specifics, because not all plans are the same. Healthcare Alliance and the RxRelief Card are not insurance.
16. I have unused medications, how should I dispose of them?
Most drugs can be thrown in the household trash, but consumers should take certain precautions before tossing them out, according to the Food and Drug Administration (FDA). A few drugs should be flushed down the toilet. And a growing number of community-based "take-back" programs offer another safe disposal alternative. For more information about disposing of your drugs, please visit the following FDA website: How to Dispose of Unused Medicines
17. Important note for Medicare users
Although this discount can be used as a Medicare Part D supplement by covering drugs once participants reach the "donut hole," drugs purchased with this discount program will not count toward your Medicare deductible and therefore will not allow you to exceed your deductible and get out of the "donut hole." We suggest you contact your plan administrator to get the specifics, because not all plans are the same.